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Help Center

What is SpyFly?

SpyFly provides complete background check service, making it fast, easy, and safe for people to find and learn the truth about anyone. We aggregate billions of public records into a single, easy to use interface and manage the information for you with cutting edge technology. In addition, SpyFly provides personal protection tools to keep you and your family safe from sexual predators and other criminals.

How is SpyFly different from the competition?

SpyFly was founded with the mission of making it safe and easy for people to find and learn the truth about each other. By providing our members fast, easy and affordable access to public records, members can quickly make informed decisions about individuals they interact with. Historically, access to public records was difficult to obtain – that’s where Spy Fly comes in. Spy Fly levels the playing field by utilizing cutting edge technology to provide its members with the most complete background information available.

Where is SpyFly located?

SpyFly Member Support - 1804 Garnet Ave, Suite 409 San Diego, CA 92109 or 20-22 Wenlock Road, London, N1 7GU, England.

How do I know my personal information is secure?

We use advanced technology to protect your private information during any transaction on our website. Our website uses 128-bit Secure Socket Layer (SSL) that encrypts (scrambles) your information the transmission of personally identifiable information, including your credit card information. Encrypting your private information prevents it from being read while it is transferred through cyberspace.

An easy way to tell that your transactions are secure is as follows: If you are using a Firefox or Microsoft browser you will see a small key or padlock in the bottom right corner of your browser window. This icon indicates that your transaction is secure. Another way you can tell when your credit card is safe to look at the URL address. A URL that begins with "https://" is also an indication that all your personal information is being transmitted to a secure server.

What is the trial fee for, and can I receive a refund?

This trial fee is to cover the cost of processing your trial subscription. No, the trial fee is not refundable.

How much does the SpyFly service cost?

Most members register for the trial period so they can try before they buy. After the trial period, depending on what subscription you signed up for, we will charge your account on a monthly or annual basis. Our monthly membership fee is less than $30.00 per month and our annual option is less than $100. If you cancel before your trial period expires, no monthly or annual charges will occur. Please visit our Terms of Use for complete details.

Will I get charged if I don’t use the service?

Yes, you will. Your membership fees cover the costs of providing the services to you, whether you use the service or not. Please note, some of the SpyFly features go to work for you the second you set them up. For example, the monthly monitoring of registered sex offenders occurs automatically once a monitoring area has been set up. This way you don’t have to log into the website every time you want to know if a new sex offender has registered near your family. We call this the burglar alarm for sex offenders.

Where do I go if I need help?

If you need support at any time, please contact member support toll free at 1-800-831-9235 or 1-800-301-5816, or Contact Us via our website. This will immediately send our customer service representatives an e-mail to which we will respond promptly.

I can’t remember my Password.

Please visit the SpyFly website and click on the Member Login Link at the top of the page. You will be provided the option to retrieve your Password. You may also connect with us via the Contact Us page or email us at support@spyfly.com.

I signed up as a SpyFly member, what do I do now?

Please monitor your email account that you used during your sign-up to obtain your Registration Confirmation Email. The email will contain your login credentials and Customer ID. Use your User Name and Password to log in to the Spy Fly website. If you have any questions please call our member support team at 1-800-831-9235 or 1-800-301-5816.

What do I do if I did not receive my Registration Confirmation Email?

Occasionally, a mistyped email or other technical issues may delay or hinder receipt of your Registration Confirmation Email. Please contact our member support team as soon as possible at 1-800-831-9235 to confirm that your email address is correct.

It is critical that you keep your email address in Your Account up-to-date. To protect against spam filters, please confirm that support@spyfly.com has been added to your spam filter or “safe senders” list. This will ensure that emails from SpyFly are delivered and not marked as spam or junk mail.

How do I log into the SpyFly website?

In your Registration Confirmation Email you will be provided with your User Name and Password. Both, your User Name and Password are needed to log into the website. If you have any questions please call our member support staff at 1-800-831-9235 or 1-800-301-5816, they will be happy to assist you.

How do I cancel my membership?

To cancel your membership please call member support at 1-800-831-9235 or 1-800-301-5816. Please visit our How To Cancel Your Membership page for more information. Please note, all service fees are non-refundable.

I have moved. How do I change my address and contact information?

You can log into your SpyFly account and click on the My Account tab. There, you will be able to change your address and contact information. Alternatively, you can call member support 1-800-831-9235 or 1-800-301-5816. One of our member support representatives will be happy to assist.

How do I unsubscribe from your email list?

If you no longer wish to receive emails from SpyFly, simply click the "Unsubscribe" link at the bottom of any email message you receive from us. You can also click on the Unsubscribe Your Email Address which can be found at the bottom of the SpyFly website. Your unsubscribe request will be honored immediately. Please note it may take up to 10 business days for your email address to be completely removed from our database. Also, you will still receive account and billing notices from us, if applicable.

How do I contact SpyFly’s member support department?

Please call our friendly member support staff at 1-800-831-9235 or 1-800-301-5816. We are available: Monday - Sunday from 5am to 9pm PT.

How do I opt-out my information from SpyFly searches?

We take your privacy very seriously. To be removed from our database, please use visit our Remove My Information page to opt-out of our database.

If the data you provide is “public record” why do I have to pay for it?

By providing our members fast, easy and affordable access to public records, members can quickly make informed decisions about individuals they interact with. Historically, access to public records was difficult to obtain – that’s where Spy Fly comes in. Spy Fly levels the playing field by utilizing cutting edge technology to provide its members with the most complete background information available. As you can imagine, aggregating all of the information that we make available to you is not easy and, therefore, not cheap. In addition, we may purchase some of the data from other companies to ensure we have the best and most accurate information available.